After submission the form is recorded as an enquiry of the corresponding
type.
What happens next depends on the purpose selected: future product access,
a technical question, a partnership, or another proposal.
If this is interest in future access
The information is used to understand
- the type of team;
- the size of the team;
- the current stack;
- the workflow;
- the requirements for models;
- the requirements for data;
- the environment wanted;
- the licensing model needed.
Submitting the form does not mean
- inclusion in an existing program;
- a guaranteed place in a future program;
- a defined position in a queue;
- a future price being held;
- a promise of a launch date;
- a mandatory individual reply;
- meeting future participation requirements.
If a suitable model is approved, Pikiner may contact individual teams for
a new conversation and to check whether the interest is still current.
If this is a technical question
The team can:
- answer in writing;
- add the answer to the FAQ;
- ask for clarification;
- point to an existing technical page;
- keep the question for future documentation;
-
not answer individually, if the question requires disclosing closed
details or has no confirmed answer yet.
If the question concerns the internal engines, the Runtime, the manifest,
the module lifecycle, or another complex technical mechanism, the answer
may require further internal verification.
In that case Pikiner comes back with a verified written answer rather
than improvising during a conversation.
A public answer must not disclose:
- the source code of the Runtime;
- internal endpoints;
- credentials;
- ways to circumvent the license;
- confidential client data;
- the internal module storage;
- information that increases security risk.
If this is a partnership proposal
Pikiner can assess
- the fit with the current direction;
- the technical compatibility;
- the role of the parties;
- the data requirements;
- the commercial model;
- the level of disclosure required;
- the need for an NDA.
Sending a proposal does not create
- a partnership;
- exclusivity;
- a license;
- an obligation to run a pilot;
- an obligation to sign an NDA;
- an obligation to provide internal material.
Anything further begins only after a separate written agreement.
If this is an investment proposal
The enquiry is directed to the appropriate Pikiner representative, if
such a process is approved.
The form must not be used to send:
- bank details;
- identity documents;
- contracts;
- financial statements;
- a confidential deck;
- credentials;
- other sensitive attachments.
Closed material is transferred only after the recipient and a secure
channel have been agreed.
If the visitor actually wants a migration
If the text makes it clear that a company has a working product and needs
a migration, the reply has to direct it to the Pikiner process.
The enquiry and its data must not be moved automatically into another
system without a basis disclosed in the Privacy Policy.
At the first meeting the client demonstrates their product to Pikiner. A
Gabion Live Showcase may be offered separately later.
Show Your Product to the Pikiner Team
A Gabion Live Showcase is not created by the form
Submitting the availability form:
- does not book a Showcase;
- does not guarantee a Showcase;
- does not set a date;
- does not replace the qualification of the project by Pikiner;
- does not provide the Runtime;
- does not provide a token.
For a migration client, a Showcase is offered after a preliminary check
of the applicability of the working product.
Subscribing to updates
If the visitor has separately consented to receive future messages, their
email may be used in accordance with the wording of that consent.
The visitor has to be able to:
- unsubscribe from the messages;
- identify the sender;
- see why they received it;
- get a link to the Privacy Policy;
- request deletion in the procedure provided.
The absence of a separate consent does not prevent a reply on the
substance of the current enquiry, if such contact is permitted by the
applicable legal basis.
Storage of the enquiry
Before the form is launched it is necessary to determine:
- the storage system;
- the data owner;
- the retention period;
- the range of recipients;
- employee access;
- the possible processors;
- the deletion rules;
- the procedure for a user request;
- the backups;
- the access logs.
Enquiries must not be kept indefinitely merely because the date of the
public launch of Gabion is not yet known.
Analytics
The contents of the fields must not be sent to a product analytics
system.
It is acceptable to measure technical events of the form, for example:
- opening the page;
- starting to fill it in;
- a successful submission;
- a general error.
An analytics event must not contain:
- the name;
- the email;
- the company;
- free text;
- the stack;
- the models;
- the data requirements;
- the partnership proposal.
The form records an interest. Access appears only after a separate
product and contractual decision by Pikiner.